FAQs Frequently Asked Questions
Very FAQs: I am looking at your products on Amazon website .... , if I order now can you deliver next day? ... can you invoice me with VAT? ... why shall I buy on your website if your branded products are sold cheaper on Amazon? ...
Thank you for bringing this to our attention, however I am afraid to inform you that we no longer supply Amazon with our branded products and they are NOT our original products. Since 2014, we have tried unsuccessfully so far, to remove sellers who are dispatching fakes, counterfeits and poorly made products although they are claiming to sell our branded products. In 2009, we registered a Vendor account on Amazon.co.uk assuming that they will help building our brand, so they say. You will notice that all information of the products published on Amazon under Night Sky Lanterns and Candle Bags UK brands are related to our brands. Simply because we originally give them the products’ description and we used to supply directly Amazon with our products and they used to distribute our products to Amazon’s customers.
Now Amazon allows counterfeiters' gangs and unscrupulous sellers to smuggle fake products hidden behind Amazon name and customers are not aware that have been misled.
Based on previous experience we noticed that when sky lanterns are used in cold temperature they need less time to fill up with hot air and to be ready to release them free.
Sky lanterns are based on the principle that the fuel cell produces hot air which expands and becomes lighter than cold air. In fact, during the summer months in hot countries (35+ C), the lanterns require longer time to bring the internal temperature of the lantern above the environment temperature.
Have said that, sky lanterns is one of those things that you got to have in a cabinet or cupboard and if the weather allows, you and your participants will have an unforgettable and magical spectacle. On the other hand, ...
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Beware of counterfeit products sold by unscrupulous sellers
Important Notice: Please note that we are seeing an overwhelming number of sellers flooding the market with very poor quality paper which could be hazards for people and the environment. We are also receiving complaints from customers who bought "our products" from online giants like Amazon, sold by sellers claiming of dispatching our branded products and instead they delivered anonymous packaging, the paper is wet and sticky and brownish colours and with a funny chemical smell. We have now stopped completely the supply of our products on these online giants including Ebay and we are trying to pursue these complains and we will investigate them with TSI. If you had a similar experience we would like to hear from you too.
Are some Sky Lanterns better than others?
ABSOLUTELY YES! There are products of very different quality standards on the market. Consequently, it is important that you avoid cheap lanterns made of thin paper because thin paper means rapid heat loss and less thermal rise. Good quality lanterns from reputable suppliers use thicker paper, have much lower heat loss and therefore achieve longer flight times and higher altitude. This means that the heat source will burn out before returning to the ground. Being made of thicker paper also means less risk of physical damage during launch. So please avoid poorly made lanterns. You can be sure that we only offer top quality Lanterns
Are Sky Lanterns safe to use?
Sky Lanterns are perfectly safe providing you follow the 'safety guidelines' which are as follows:
- Prior to use, ensure lanterns are stored in a dry and secure place away from children.
- Do not launch in conditions that make lighting the lantern difficult, i.e. wind speeds above 5 mph.
- Do not launch a damaged sky lantern as this may be dangerous and cause injury.
- Do not launch in an area that could cause a fire such as near trees, crops and hay bales etc.
- Obstacles in the path of the lantern such as buildings and trees should be at least 30 metres away.
- Do not release the lantern in an area where the glow could be mistaken for a distress signal.
- Do not light or release a sky lantern wearing flammable clothing. For additional safety, gloves should be worn. The lantern should not be left unattended at any time.
- Do not launch a sky lantern within 5 miles of an airport or airfield without permission from the CAA - Civil Aviation Authority.
Launching a sky lantern in an inappropriate location or manner may cause damage to persons or property which could make you liable for criminal damage and prosecution.
Failure to comply with any of the above safety guidelines could result in damage to persons or property. Sky Lanterns are purchased and launched at your own risk and Night Sky Lanterns take no responsibility for damage that may occur as a result.
Our Sky Lanterns are manufactured from very light rice paper and a bamboo rim. The use of these materials ensures our Sky Lanterns are light and very easy to launch whilst being environment friendly as 100% of the components are biodegradable unless otherwise stated. Since 2010, our Sky Lanterns have had all wire aspects removed from the Chinese lanterns in order to make them safer for wildlife and livestock. Sky Lanterns are perfectly safe to use and do not produce any harmful or toxic gases.
What are the best conditions for launching sky lanterns?
The optimum conditions would be when there is no wind and no rain (see saftey guidelines above). For the very best effect you should launch your lantern when the air is still, it is dry and it is dark outside. You will then get the full benefit of the lanterns floating gently away into the night sky. You should also consider where to launch your lantern so, once it is airborne, you can see it floating for the longest possible period of time. Avoid areas populated with tall trees and buildings etc. These ideally should be at least 30 metres away. You should not attempt to launch Sky Lanterns in windy conditions.
How is a Sky Lantern assembled?
This is very straight forward and fully illustrated instructions are included with each Lantern. It really is just a case of removing the Lantern from its protective wrapper, unfolding and lighting the fuel cell provided. You then just need to allow time for the lantern to fill with warm air before releasing into the night sky. All our sky lanterns are preassembled so there is no need for any of this!
How should I choose the best style of Sky Lanterns?
Regardless of the shape of the Lantern, they are all launched in the same way and they all look stunning when released. It is probable that the larger Lanterns may be visible for a longer period of time, but even one lantern gives a magical emotion. A mixed pack Lanterns are available to purchase should you want a variety of different colours.
Why should I use Sky Lanterns for my special occasion or event instead of some fireworks?
The lasting visual effect that you and your guests/friends will enjoy far outweighs that of a firework. Also, Sky Lanterns are silent so much more sociably acceptable and, as they can float for up to 15 miles, give far better value for money. Additionally, fireworks are known to release toxic chemicals into the atmosphere. Sky Lanterns are perfectly safe to use and do not produce any harmful or toxic gases. In addition to this, all of our Chinese Lanterns are 100% eco friendly and biodegradable (unless otherwise stated) so are perfectly safe for wildlife.
If I order today, when will I receive my Sky Lanterns?
Standard UK orders usually take 1-4 working days. However, delays can inevitably occur. Therefore, if you would like to guarantee a delivery date, we strongly recommend that you get Priority Order for faster dispatching time and express delivery service 1+ day (Mon-Fri) or Saturday Guaranteed (if you require the delivery for the weekend). You can select the service required for your postcode from Orders and Delivery page. However, your order should be placed by 4:00pm at the very latest to ensure next day delivery. European and International orders can also add the delivery service required from the same page and usually standard delivery 3-10 working days or express service 1+ day available for most the main cities around the globe. Please contact us for full information on shipping costs or click here.
FAQs: do you have a distributor near my address? Can I collect the products directly from you or your distributor? Why the prices offered by your distributor are different from your prices on the website?
We are building a list of shops and business who has purchased from us and have some stock available. We cannot confirm that the product requested is available there therefore we suggest to call them first for information. Please note that we do not control prices therefore you may find different prices compared to those on our website. More info
What payment methods do you accept?
We can accept all major credit and debit cards and also Paypal. If you're a charity or business, then we can also accept payment via bank transfer (BACS).